We are looking for a Guest Appointment Coordinators who will be responsible for scheduling and maintaining the service appointments for the Longo Toyota Service Department.

We are searching for men and women who share our passion for delivering exceptional guest service and who will contribute to our ranking as the #1 Toyota Dealership in the World. Come join our team!

The Guest Appointment Coordinator Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Rate of $17.

00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

This position is 100% on site at Longo Toyota in El Monte, CA.

Perks of working with us :

• Weekly Pay - get paid every Friday.
• 401k with a generous Company match
• Vacation (accruals earned on Full Time or Part Time status)
• Vision, dental, and medical care benefits available to any team full time team member
• Team member Referral Bonus Program
• Tuition reimbursement
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more .
• Development and growth opportunities
• Free Employee Parking
• On-site gym, free of charge to team members

Responsibilities

• Schedule appointments over the phone, in person or from the internet requests
• Answers, transfers, and provides information for incoming service calls
• Provide pricing, timeframes, and availability of parts related to service
• Placing outbound calls to guests for service reminders and to those involved in recall campaigns
• Complete contracts for flatbed and loan car recipients accurately and thoroughly
• Use various dealership software programs for input and retrieval of information
• Answer guest questions concerning services performed, products purchased or refers them to someone who can
• Handles guest complaints with integrity, poise and when necessary, refers dissatisfied guests to the appropriate individual for resolution
• Performs other administrative duties as assigned
• Maintains high, ethical standards in all actions
• Maintains assigned workspace in an organized and clean manner
• Always maintains a professional appearance

Qualifications

• A high school diploma or work experience equivalent
• A minimum of one (1) year of customer service experience call center experience preferred
• Knowledge of basic mathematical principles, (adding, subtracting, multiplying, dividing, percentages) and application
• Microsoft Office program experience (Outlook, Word, Excel, PowerPoint)
• Ability to pay attention to detail, follow-up with internal and external guests, read and interpret documents, such as safety rules, operating and maintenance instructions, procedural manuals, read, write, and comprehend instructions in the English language, work well with the public, communicate in a professional manner on the phone, internet and in person as well as use standard office equipment
• Must have a valid driver’s license and maintain an acceptable and safe driving record

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Individual will be required to :

• Frequently bend, stretch, twist, or reach with their body, arms, and / or legs; stoop, kneel, crouch, or crawl and talk or hear.
• Adjusting, moving, and lifting objects up to 50 pounds.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Ascending or descending stairs and ramps.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last updated : 2024-02-23